At 98kiss, we believe that enjoyment should never come at the expense of your wellbeing. This page explains our tools, your rights, and the support available if gambling ever stops feeling fun.
98kiss is an online gaming platform designed for adult entertainment. We offer slots, live casino, sports betting, and more to players across Malaysia — from Kuala Lumpur and Penang to Johor Bahru, Petaling Jaya, and Shah Alam. But we are equally serious about ensuring that our platform is used responsibly.
Gambling should be an enjoyable pastime — something you do with money you can afford to spend, within time limits that feel comfortable, and with full awareness that the house has a mathematical edge on every game. The moment gambling starts to feel stressful, compulsive, or financially damaging, it has crossed a line that 98kiss takes seriously.
That is why we have invested in a full suite of responsible gambling tools, a clear 21+ age policy, and a commitment to connecting players who need help with appropriate support services. These are not checkbox features — they are operational priorities that our team monitors every day.
Every 98kiss account comes with these tools built in. You can activate, adjust, or request any of them at any time through your account settings or by contacting our support team.
Set a daily, weekly, or monthly cap on how much you can deposit into your 98kiss account. Once a limit is set, it takes effect immediately. Reducing a limit is applied straight away; increasing a limit requires a 24-hour cooling-off period before it becomes active, giving you time to reconsider.
Define the maximum amount you are comfortable losing within a set time period. When your losses reach the threshold you have chosen, your ability to place further wagers is paused for the remainder of that period. This tool is designed to prevent chasing losses — one of the most common risk behaviours in problem gambling.
Set a session duration limit and receive an in-platform notification when your playing time reaches that threshold. You can choose to continue or exit — but the reminder ensures that you are always making a conscious, informed decision rather than losing track of time during an extended session.
Take a short break from the platform without committing to full self-exclusion. A cooling-off period can be set for 24 hours, 48 hours, 7 days, or 30 days. During this time, your account is suspended for gameplay and deposits. Customer support cannot override a cooling-off period once it is activated.
Request a full self-exclusion from the 98kiss platform for a minimum of 6 months, or permanently. Once confirmed by our support team, self-exclusion is applied within 24 hours. You will be unable to log in, deposit, or receive marketing communications for the duration. All self-exclusion requests are honoured without question.
Opt out of all promotional emails, bonus offers, and in-platform marketing messages at any time through your account preferences or by contacting support. Choosing to opt out does not affect your access to the platform or your existing balance in any way.
Access the 98kiss platform and navigate to your Account Settings from the top menu or profile icon.
Find the "Responsible Gambling" or "Safe Play" section within your account dashboard to view all available tools.
Choose the tool you want to activate, enter your preferred threshold or duration, and confirm. Deposit and loss limits take effect immediately.
Self-exclusion requests must be submitted to our support team via live chat or by emailing [email protected]. Our team will confirm activation within 24 hours.
98kiss enforces a strict minimum age requirement of 21 years for all players. This is not a suggestion — it is a non-negotiable condition of using the platform. We believe that protecting young people from exposure to gambling is one of the most important responsibilities any gaming operator carries.
Every account is required to complete identity verification (KYC) before withdrawals are processed. During KYC, we verify your date of birth against government-issued identification such as your Malaysian MyKad, driver's licence, or passport. Any account found to belong to a person under 21 will be closed immediately, with any deposited funds returned in full.
If you are a parent or guardian: We strongly encourage you to use parental control software to restrict access to online gambling sites for minors in your household. If you believe a minor has registered an account on 98kiss, please contact us immediately at [email protected].
All players must complete KYC with a valid Malaysian MyKad, passport, or driver's licence before withdrawals are permitted.
Any account identified as belonging to a person under 21 is immediately closed and the original deposit amount returned in full.
We encourage parents and guardians to use device-level and network-level controls to prevent minors from accessing online gaming platforms.
If you suspect that a person under 21 is using or attempting to use the 98kiss platform, please report it to our support team immediately.
The following questions are based on widely used responsible gambling assessment tools. They are for self-reflection only — there are no right or wrong answers, and this is not a clinical diagnostic tool.
If you answer "yes" to three or more of these questions, we encourage you to consider using one of our responsible gambling tools, taking a break, or reaching out to a support organisation.
Have you ever gambled with more money than you planned or could afford to lose?
Have you returned to gamble on another day in order to win back money you had previously lost?
Have you borrowed money, sold possessions, or used funds set aside for essential expenses (rent, food, bills) in order to gamble?
Has your gambling caused arguments, stress, or tension in your relationships with family or friends?
Do you feel irritable, anxious, or restless when you try to cut back or stop gambling?
Have you lost significant time from work, study, or personal commitments because of gambling?
Do you gamble as a way to escape problems, relieve stress, or improve your mood?
Have you tried to hide the extent of your gambling from people close to you?
These guidelines reflect the difference between gambling as entertainment and gambling as a problem. They apply whether you are playing slots, betting on Liga Super Malaysia, or sitting at a live baccarat table.
The following organisations provide confidential, professional support for individuals affected by problem gambling. All contact details below are text references only — contact them directly through their official channels.
Malaysia's national social welfare helpline, available 24 hours a day, seven days a week. Provides counselling, crisis support, and referrals for gambling-related issues.
Free call. Available 24/7. Malaysia.
Provides emotional support to individuals in distress, including those dealing with the consequences of problem gambling and related financial or relationship stress.
Available daily, 24 hours. Kuala Lumpur.
An internationally recognised organisation offering information, advice, and support for anyone affected by problem gambling. Resources available online and via their support helpline.
Search "GamCare" via your browser for their official site and helpline number.
A peer support fellowship for individuals who want to stop gambling. Meetings are held regularly and provide a safe, non-judgmental environment for sharing experiences.
Search "Gamblers Anonymous Malaysia" for local meeting schedules.
Government hospitals across Malaysia, including Hospital Kuala Lumpur, Hospital Pulau Pinang, and Hospital Johor Bahru, offer psychiatric and counselling services for behavioural addictions.
Contact your nearest public hospital for an appointment.
Our customer support team can assist you in activating self-exclusion, setting limits, closing your account, or simply pointing you toward the right help. We take all such requests seriously.
Live chat & WhatsApp: 9AM–12AM MYT daily.
A note on the support listings above: The contact references for external organisations (Talian Kasih, Befrienders KL, GamCare, Gamblers Anonymous) are provided as informational text only. 98kiss has no affiliation with these organisations and does not receive any compensation for listing them. We include them because they genuinely help people.
Every slot title on 98kiss displays its certified Return to Player (RTP) percentage. We publish real, verified figures — not estimates.
Players who self-exclude are immediately removed from all marketing lists. You will not receive bonus offers or promotional emails during the exclusion period.
All games use independently audited Random Number Generation. Outcomes are genuinely random — there is no manipulation of results for any player or session.
Our customer service team is trained to identify and respond appropriately to signs of distress or problem gambling behaviour during support interactions.
Our platform monitors account activity patterns that may indicate problem gambling behaviour and may proactively reach out to players displaying high-risk indicators.
All promotions on 98kiss include clear, plainly worded terms including wagering requirements. We do not use misleading bonus advertising designed to create unrealistic expectations.
Gambling at 98kiss should be fun, controlled, and always within your means. If you need to set limits, take a break, or talk to someone, our tools and support team are here for you — no judgment, no questions asked.
Play responsibly. 21+ only. If you need help now, call Talian Kasih: 15999 (free, 24/7, Malaysia).